Shipping & Returns

Products ship Monday thru Friday excluding holidays.  Please allow 1-3 business days for processing.

Standard Shipping Options

Holiday Orders Next Day Shipping Deadlines
Thanksgiving - Tuesday 11/26/19
Christmas - Monday 12/23/19

 

Including Estimated Transit Times (Continental US)

Ground: 1-5 Business Days

2nd Day: 2 Business Days

Overnight: 1 Business Day


*Please note that we do not ship orders on Saturday, Sunday or national holidays; any orders placed during these times will begin their processing on the next business day.

 

Shipping Rates

Ground

Order Value Rate
$0- $59.99 $8.95 
$60+ FREE

 

 

2nd Day

Order Value Rate
$0 - $100 $20
$101 - $200 $40
$200 + $100

 

 

Overnight

Order Value Rate
$0 - $100 $25
$101 - $200 $50
$200 +  $150

 

  • * International Shipping refers to any shipping outside of the United States of America.
    International shipping methods vary by country.  For all international shipments, The Spice & Tea Exchange®will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. 

    Order Status
    It is the policy of The Spice & Tea Exchange® to send you order status information by e-mail.  You will be notified when an order is received and when an order is shipped.  

    To view order status of any order, including past orders that have been received, click on the “Log In” link at the top of the page.  After you are logged in, click on “Welcome" and your name located at the top of the page.  Your current and past orders will then be displayed.

    Back Orders 
    In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available.

Online 100% Satisfaction Guarantee:
At The Spice & Tea Exchange®, we are passionate about our products & our desire is that you will be too. In the event you are not fully satisfied, we offer two easy ways to assist you:

1)    Simply email weborders@spiceandtea.com
2)    You can reach us live from 7:00AM-3:30 PM EST at (904) 429-7548 x1 for further details. 

The Spice & Tea Exchange® cannot be held responsible for lost/stolen packages, delays in shipping due to weather conditions, customs, incorrect shipping addresses, or missing shipping information.


Free Online Shipping

On promotions such as Free Shipping or Free Shipping on Orders over $60, please note that certain exclusions may apply.

  • Offers do not apply to Corporate Gifts sold at spiceandtea.com or items offered at volume pricing.
  • Free shipping applies to standard ground shipping within the continental U.S. (excludes Alaska and Hawaii) and only to orders with one ship-to address.
  • Free Shipping is calculated based on the order subtotal.
  • Free Shipping begins at midnight on the first day of advertised promotion and ends at midnight on the last day of advertised promotion (12:00am EST).
  • Free Shipping is for online orders only which meet the specified requirements outlined on this page. 

Holiday Shipping

Please be aware of the following HOLIDAY SHIPPING DEADLINES when ordering:

Independence Day

All orders placed between 2pm EST on Tuesday, 7/3 through Wednesday, 7/4, will not be processed until 7/5 due to observance of Independence Day. In addition to delayed processing, please note that normal processing and transit times could be extended.

Christmas 

Orders must be placed before NOON EST on deadlines below:

USPS: 
Regular Shipping - Recommended order placement by Friday, December 14. 
Express Shipping - Recommended order placement by Tuesday, December 18. 

UPS: 
Ground Shipping - Recommended order placement by Friday, December 14. 
3 Day Select Shipping - Recommended order placement by Tuesday, December 18. 
2nd Day Shipping - Recommended order placement by Wednesday, December 19. 
Next Day Shipping - Recommended order placement by Tuesday, December 20. 

*Despite a commitment by carriers to meet their published deadlines, they can only guarantee delivery by December 24 if shipping is expedited. Please also note that normal processing and transit times could be extended during the holidays due to high volume of packages.