Shipping & Delivery

A little flavor is headed your way! We can’t wait for you to enjoy your favorite teas, spices, and flavorful finds. Here’s everything you need to know about getting your order to your doorstep.

🚚 FREE Ground Shipping On U.S. orders $75+

📦 Shipping Options Ground, Express & International

📍 Easy Order Tracking Email updates & tracking codes

When Will My Order Ship?

We know you’re excited to receive your order, and we’re just as excited to get it on its way! Most orders are processed within 24 hours on regular business days, excluding weekends and holidays. Orders placed on weekends or holidays begin processing the next business day.

During busy holiday seasons and special promotions, preparing your order may take a little longer. Thanks for your patience while we get everything ready!

Shipping Options & Rates

Choose the shipping option that works best for you. Delivery estimates start when your package ships, not when your order is placed. Times may vary due to carrier schedules, weather, holidays, or unexpected delays.

Shipping Method	Order Subtotal	Shipping Cost	Estimated Delivery (Once Shipped)
Ground Shipping	$75 or more $74.99 or less	FREE* $8.95	Continental U.S.: 3–5 Business Days Alaska, Hawaii & Puerto Rico: 8–11 Business Days Military Addresses (APO/FPO/DPO): Varies (USPS)
Express Shipping	Any amount	$30.00	2–3 Business Days
Premium Shipping	Any amount	$50.00	1–2 Business Days
International Shipping**	$0-$100 $101-$200 Canada	$35 $50 $35	Varies

*Free Ground Shipping applies to eligible orders shipped within the United States to one address. Ground shipping typically takes 3–5 business days after your order ships.

The $75 minimum is based on the order subtotal before taxes and shipping. eGift cards do not count toward the minimum.

**International Shipping refers to any shipping outside of the United States of America.

International shipping methods vary by country. Customs duties, taxes, or import fees may apply and are the recipient’s responsibility. Customs processing can also affect delivery times. For all international shipments, The Spice & Tea Exchange® will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office.

Shipping During the Holidays

The holidays are one of our favorite times of year and one of our busiest! In November, December, and other peak shopping periods, orders may take longer to process and carriers may experience delays. We recommend ordering early, especially for gifts and special occasions. Please review the information below for our 2026 holiday deadlines.

Holiday Shipping Deadlines

TO RECEIVE BY DECEMBER 24, 2026, ORDERS MUST BE PLACED BY:

Shipping Method	Order Deadline
USPS Ground	Thursday, 12/16 • 3 PM EST
UPS 2nd Day	Tuesday, 12/22 • 3 PM EST
UPS Next Day	Wednesday, 12/23 • 3 PM EST

Please note that due to high order volume during the holiday season, transit times are estimates and delivery dates cannot be guaranteed.

How Can I Track My Order?

Good news! You’ll know when your flavorful favorites are on their way. We’ll email you an order confirmation after checkout, followed by tracking information as soon as your package ships. You can follow its journey right to your doorstep!

To view your order status, sign in to your customer account on our website and select Orders. Click on the order you'd like to view to see its current status, tracking information, and order details.

What If an Item Is Unavailable?

Occasionally, a product may become unavailable after your order is placed. If this happens, we’ll send your available items as quickly as possible and keep you updated on any items that may need to arrive separately.

Sale Items

All sale items are FINAL SALE and are not eligible for return.

Promotions

Buy One Get One Free (BOGO) and/or Free Gift With Purchase (GWP)

• On promotions such as Buy 5, Get the 6th Free or BOGO, exclusions may apply.
• The free product will be the product of equal or lesser value.
• Gift cards are excluded from free gift with purchase (minimum order value) promotions.

Questions About Your Order?

We’re happy to help! Email weborders@spiceandtea.com or call (904) 429-7548 and press 1 for Customer Service.

Thank you for shopping with The Spice & Tea Exchange. We hope your delivery brings a little extra flavor and joy to your day!