At The Spice & Tea Exchange, we want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make it easy.
Available shipping methods for US Domestic and Canada shipments are:
• United Parcel Service (Next Day Air)
• United Parcel Service (2nd Day Air)
• United Parcel Service (3 Day Select)
• United Parcel Service (Ground)
• United States Parcel Service (Express Mail (1-2 Days))
• United States Parcel Service (First Class Mail (2-5 Days))
• United States Parcel Service (Priority Mail (2-3 Days))
• United States Parcel Service (Parcel Post (4-7 Days))
During the checkout process, you will be presented with shipping options and pricing. You can choose your shipping method by clicking the appropriate selection.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
* International Shipping refers to any shipping outside of the United States of America.
International shipping methods vary by country. For all international shipments, The Spice & Tea Exchange will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.
It is the policy of The Spice & Tea Exchange to send you order status information by e-mail. You will be notified when an order is received and when an order is shipped.
To view order status of any order, including past orders that have been received, click on the “Log In” link at the top of the page. After you are logged in, click on “My Account” located at the top of the page. Your current and past orders are displayed.
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available.
Refunds and Returns
While The Spice & Tea Exchange® makes a good faith effort to track and correct any errors in shipment, The Spice & Tea Exchange® is not responsible for lost or stolen packages, or delays in shipping due to weather conditions, Customs, incorrect shipping addresses or missing shipping information. Email us at firstname.lastname@example.org with any questions that you may have about your order or to request a refund. All order discrepancies must be reported within 24 hours of delivery and failure to do so will result in your acceptance of the order. Perishable items such as spices must be returned within two weeks of purchase date accompanied by the original packing slip to receive a refund should you be dissatisfied with your purchase. Accessories must be returned within 30 days of purchase accompanied by the original packing slip, must be in resalable condition in the original undamaged packaging.
We thank you for shopping at The Spice & Tea Exchange for all your gourmet spice, unique blend, gourmet tea, sea salt, and exotic sugar needs.