Most orders are shipped within 24 to 48 hours.
Please Note: Processing time may be extended during the holiday season due to increased demand.Available shipping methods for US Domestic and Canada shipments are:
• United Parcel Service (Next Day Air)
• United Parcel Service (2nd Day Air)
• United Parcel Service (3 Day Select)
• United Parcel Service (Ground)
• United States Parcel Service (Express Mail (1-2 Days))
• United States Parcel Service (First Class Mail (2-5 Days))
• United States Parcel Service (Priority Mail (2-3 Days))
• United States Parcel Service (Parcel Post (4-7 Days))
During the checkout process, you will be presented with shipping options and pricing. You can choose your shipping method by clicking the appropriate selection.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
International shipping methods vary by country. For all international shipments, The Spice & Tea Exchange will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.
It is the policy of The Spice & Tea Exchange to send you order status information by e-mail. You will be notified when an order is received and when an order is shipped.
To view order status of any order, including past orders that have been received, click on the “Log In” link at the top of the page. After you are logged in, click on “My Account” located at the top of the page. Your current and past orders are displayed.
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available.
Refunds and Returns
Email us at email@example.com with any questions that you may have about your order or to request a refund. Perishable items such as spices cannot be returned but we will happily issue a refund should you be disatisfied with your purchase. Accessories may be returned within 30 days. The accessory must be returned within 30 days of purchase acompanied by the orginal packing slip, returned in re-salable condition and in the original undamaged packaging.
We thank you for shopping at The Spice & Tea Exchange for all your gourmet spice, unique blend, gourmet tea, sea salt, and exotic sugar needs.