Shipping & Returns

At The Spice & Tea Exchange, we want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make it easy.

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• United Parcel Service (Next Day Air)
• United Parcel Service (2nd Day Air)
• United Parcel Service (3 Day Select)
• United Parcel Service (Ground)
• United States Parcel Service (Express Mail (1-2 Days))
• United States Parcel Service (First Class Mail (2-5 Days))
• United States Parcel Service (Priority Mail (2-3 Days))
• United States Parcel Service (Parcel Post (4-7 Days))

During the checkout process, you will be presented with shipping options and pricing. You can choose your shipping method by clicking the appropriate selection.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

* International Shipping refers to any shipping outside of the United States of America.
International shipping methods vary by country.  For all international shipments, The Spice & Tea Exchange will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

Order Status
It is the policy of The Spice & Tea Exchange to send you order status information by e-mail.  You will be notified when an order is received and when an order is shipped. 

To view order status of any order, including past orders that have been received, click on the “Log In” link at the top of the page.  After you are logged in, click on “My Account” located at the top of the page.  Your current and past orders are displayed.

Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available.

Refunds and Returns - Online 100% Satisfaction Guarantee:
At The Spice & Tea Exchange®, we are passionate about our products & our desire is that you will be too. In the event you are not fully satisfied, we offer two easy ways to assist you:
1) Simply email
2) You can reach us live from 7:00AM-3:30PM EST at (904) 429-7548 x1 for further details.

Please note: The Spice & Tea Exchange® cannot be responsible or lost/stolen packages, or delays in shipping due to weather conditions, customs, incorrect shipping addresses, or missing shipping information.

We thank you for shopping at The Spice & Tea Exchange for all your gourmet spice, unique blend, gourmet tea, sea salt, and exotic sugar needs.


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